Croco Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form a binding agreement between you and Croco Casino in relation to your use of the website and its services. They apply to all visitors, registered account holders and players, whether you access the platform through a computer, mobile device or another supported device.

By using the website, you agree to comply with these terms, the Privacy Policy, responsible gambling information and any game-specific or promotional conditions published on the platform. If you do not agree with any part of these terms, you must not create an account or use the services.

Croco Casino may update these terms from time to time to reflect changes to the services, applicable requirements, security practices or business operations. The latest version will be made available on the website. Continued use of the platform after an updated version is published may be treated as acceptance of the revised terms. You should review this page regularly.

Some services may be subject to additional conditions. For example, a promotion may have separate eligibility, wagering, expiry or withdrawal rules. Where additional conditions apply, they will form part of these terms. If there is an inconsistency, the specific conditions shown for that service or promotion may apply to the relevant activity.

2. Eligibility and account requirements

You may use Croco Casino only if you are legally permitted to do so in the place where you are located. You must meet the minimum legal gambling age that applies to you and must not use the services if online gambling is prohibited or restricted by the laws that apply to you. Croco Casino may limit or refuse access where a service is not available in a particular location.

You must provide accurate, current and complete information when registering an account and whenever Croco Casino reasonably asks you to confirm or update your details. This may include information used to verify your identity, age, location, payment method or source of funds. You must not provide another person’s information or create an account for someone else.

You are responsible for keeping your login details confidential and for all activity carried out through your account. You must tell Croco Casino promptly if you believe your account has been accessed without permission, if your password has been compromised or if any account information is incorrect. You should use a strong password and avoid sharing access with another person.

• You must hold only one personal account unless Croco Casino has expressly approved another arrangement.
• You must not allow another person to use your account or use another person’s account.
• You must not register or play while acting on behalf of another person, business or organisation.
• You must not use the services if you have requested a restriction, closure or self-exclusion that prevents access.
• You must comply with all identity, age and security checks reasonably requested by Croco Casino.

Croco Casino may suspend, restrict or close an account where information cannot be verified, where these terms may have been breached, where activity creates a security or legal concern, or where continued access is not appropriate. Any review will be handled in accordance with applicable requirements and the information available at the time.

3. Deposits, withdrawals and gameplay

You may deposit funds only using a payment method that belongs to you or that you are authorised to use. Payment options, minimum and maximum amounts, processing arrangements and any applicable conditions will be shown on the website or during the relevant transaction. You should check those details before confirming a payment.

You are responsible for ensuring that your payment information is correct and that your bank, card provider or payment service permits the transaction. Croco Casino is not responsible for delays, declines, reversals, fees or restrictions imposed by a third-party payment provider. You should contact the relevant provider where a transaction issue is outside Croco Casino’s control.

Withdrawals may be subject to account verification, payment checks, applicable transaction rules and any conditions clearly disclosed before or during the transaction. Croco Casino may return funds through an approved method and may request additional information where this is reasonably necessary for security, fraud prevention or legal compliance.

You must not deposit or play with funds obtained unlawfully or with funds that you cannot afford to lose. You are responsible for checking your balance, transaction history and game selections before confirming an action. Once a game entry, wager or other transaction has been accepted, it may not be cancelled except where required by law or where Croco Casino determines that an error has occurred.

Game outcomes are determined by the relevant game rules and approved technical systems. You accept the outcome recorded by the platform unless there is clear evidence of a technical or administrative error. If a material error affects a game, wager, payment or result, Croco Casino may correct the error and take reasonable steps to restore the position that would have applied without it.

Promotions, bonuses and other offers are available only where stated and may be subject to separate terms. These terms may include eligibility requirements, a promotional period, contribution rules, wagering requirements, game restrictions, withdrawal conditions or a maximum benefit. You should read the full offer conditions before accepting a promotion. Croco Casino may withdraw or amend an offer where permitted, particularly where an offer has been used improperly or there has been an obvious error.

4. Responsible gambling and prohibited conduct

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and do not gamble with money needed for bills, living costs or other commitments. If gambling stops being enjoyable or begins to cause concern, take a break and use the responsible gambling tools and information available on the website.

You may be able to request account limits, a temporary break, a longer account restriction or self-exclusion, depending on the tools available to you. These measures are intended to support safer play, but they do not replace personal responsibility. You must not attempt to bypass a restriction by creating another account or using someone else’s account.

You must use the website lawfully and fairly. Prohibited conduct includes attempting to manipulate a game, exploiting a software or payment error, using automated systems or bots, interfering with the website, introducing malicious code, abusing a promotion or engaging in fraud, money laundering, collusion or other dishonest activity.

• Do not use the services for unlawful purposes or in a way that breaches applicable Australian or other relevant laws.
• Do not attempt to conceal your identity, location, source of funds or ownership of a payment method.
• Do not reverse engineer, copy, alter or interfere with the website, games or security features.
• Do not harass, threaten or abuse staff, support personnel or other users.
• Do not upload content that is unlawful, harmful, discriminatory, misleading or intended to compromise the platform.

Where Croco Casino reasonably suspects prohibited conduct, it may investigate activity, delay a transaction, suspend access, remove an improper benefit, void affected activity or close an account, subject to applicable law. Information may be shared with relevant authorities or service providers where required or permitted.

5. Website use, liability and legal information

Croco Casino aims to keep the website and services available, accurate and secure, but uninterrupted access cannot be guaranteed. The website may be unavailable because of maintenance, updates, technical faults, communications problems, third-party services or circumstances outside reasonable control. You should not rely on the platform being available at all times.

Website content is provided for general information and may change without notice. While reasonable steps may be taken to maintain accuracy, Croco Casino does not warrant that all content will always be complete, current, error-free or suitable for every purpose. You are responsible for checking information before relying on it.

The website, branding, text, graphics, software and other materials are protected by intellectual property rights. You may use them only for personal, lawful access to the services. You must not reproduce, distribute, modify, publish, sell or commercially exploit website content without permission.

To the extent permitted by law, Croco Casino is not responsible for loss caused by your failure to follow these terms, your misuse of the services, unauthorised access caused by your failure to protect account details, or the actions and failures of third-party providers. Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law.

If you have a question, concern or complaint about an account, transaction, game or service, please use the support or contact options displayed on the Croco Casino website. You may be asked to provide relevant account details and information about the issue so it can be reviewed. Do not send passwords or full payment credentials through a support channel.

These terms are intended to operate with the laws and legal requirements that apply to the services and to you. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived. The current version of these Terms & Conditions applies until it is replaced or withdrawn.