Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every bet or game outcome is determined by chance or the relevant rules of the game. Previous results do not change future outcomes, and a losing run does not mean that a win is due. Avoid chasing losses or increasing your bets to try to recover money.

Before you start, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense, similar to spending on a meal, event or other leisure activity. Once your budget or time limit has been reached, stop playing. Never use rent, mortgage payments, bills, savings, borrowed money or money needed for everyday living.

Practical ways to stay in control

• Set a spending limit before you begin and keep to it, whether you are winning or losing.
• Set a time limit and take regular breaks away from the screen.
• Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or affected by medication.
• Keep gambling separate from essential household spending and maintain a realistic personal budget.
• Do not borrow money, sell possessions or use credit to continue gambling.
• Do not view gambling as a source of income, a solution to financial difficulty or a way to repay debts.
• Avoid gambling as a response to boredom, loneliness, anger or other difficult feelings.
• Talk openly with someone you trust if you notice changes in your gambling habits.

You must be at least 18 years old to use gambling services in Australia. Do not allow anyone under 18 to access your account, payment methods or device for gambling. Keep your login details private and use suitable device or household controls where needed.

Tools for safer gambling

Safer gambling tools can help you monitor and manage your activity. Depending on the service and applicable requirements, available controls may include deposit, spending, loss or session limits, reality checks, temporary breaks and account closure or self-exclusion. A limit is most effective when it is selected before gambling begins and is not changed during a session.

Use limits before you play

Consider setting a daily, weekly or monthly budget that reflects what you can genuinely afford as entertainment. Choose a time limit as well as a money limit. Check your account activity and payment records regularly so you understand how much time and money you are spending. If you find it difficult to stay within a limit, stop gambling and consider taking a longer break.

Take a break or self-exclude

A temporary break can be useful when you want time away from gambling. If you do not feel able to control your gambling, self-exclusion may be a more suitable option. Self-exclusion is a request to prevent or restrict access to gambling services for a chosen period or until further review, subject to the available process and applicable requirements.

If you request account closure, a break or self-exclusion, do not create another account or use someone else’s account to continue gambling. Remove saved payment methods, unsubscribe from promotional messages where possible and consider using blocking software or device controls. Ask a trusted person to support you with these steps if that would make them easier to follow.

Account and payment safety

Use only payment methods that belong to you and never allow another person to gamble through your account. Keep your account information accurate and tell the relevant support team if your circumstances change. You may be asked to complete identity or age checks, and you should provide information honestly and securely. Do not share passwords, security codes or access to your device.

Recognising when gambling may be a problem

Gambling can become difficult to control and may affect your finances, relationships, work, studies, health or emotional wellbeing. Problem gambling can happen to anyone, regardless of age, income or previous experience. You do not need to wait for a major loss before asking for help.

Possible warning signs

• Spending more time or money gambling than you planned.
• Thinking about gambling frequently or feeling restless when you try to stop.
• Increasing bet amounts to achieve the same excitement or to recover losses.
• Trying to hide gambling, losses, account activity or money problems from family and friends.
• Borrowing money, using credit or selling belongings to fund gambling.
• Missing work, study, appointments or family commitments because of gambling.
• Feeling anxious, guilty, irritable, depressed or distressed after gambling.
• Arguing with people close to you about gambling or withdrawing from them.
• Attempting to stop or cut back but returning to gambling soon afterwards.
• Believing that a particular strategy, ritual or lucky event will guarantee a win.

If any of these signs apply to you, stop gambling and speak with someone you trust. Review your recent spending, remove access to available funds where appropriate and seek professional support. Trying to manage the problem alone can be difficult, and asking for help early is a practical and responsible step.

Support for family and friends

Gambling can affect partners, family members, friends and colleagues as well as the person gambling. If someone close to you is experiencing difficulties, choose a calm time to explain what you have noticed and how it affects you. Avoid paying their gambling debts or providing money that could be used to gamble. Set clear boundaries, protect shared finances and seek independent support for yourself.

Getting help in Australia

If gambling is causing harm, confidential advice and counselling are available through gambling support services in your Australian state or territory. These services can help with practical planning, financial concerns, relationships, emotional wellbeing and options such as counselling or self-exclusion. You can seek help for yourself or ask for support as a family member or friend.

You can also speak with a qualified health professional, financial counsellor or community support organisation. Search for an official gambling-help service in your state or territory, or ask a doctor or other trusted professional where to start. Croco Casino support may be able to explain available account controls and the process for requesting a break, closure or self-exclusion, but gambling support services can provide independent help with the wider effects of gambling.

If you feel unsafe

Gambling losses or related stress can sometimes contribute to severe emotional distress. If you feel at immediate risk of harming yourself or someone else, stop gambling and seek urgent assistance through local emergency services or a crisis support service in Australia. Move away from gambling, contact a trusted person and do not remain alone if you feel unsafe.

Our approach

Croco Casino aims to provide clear information about responsible gambling and to support players who want to manage their activity. We may apply age, identity, account, payment and safer-gambling checks where required. We may also restrict or close an account where there are concerns about account use, compliance or player wellbeing. These measures do not remove the need for personal limits and informed decisions.

Responsible gambling is an ongoing choice. Review your limits regularly, take breaks and be honest with yourself about the role gambling has in your life. If gambling is no longer enjoyable or is causing harm, the safest option is to stop and seek support.