Privacy Policy

Information we may collect

To provide an online casino service, Croco Casino may handle information that identifies you, relates to your account or helps maintain the security and operation of the website. The information collected depends on how you use the site, the services you request and the checks that may be required before or during your play.

The types of information typically handled by an online casino include the following:

• Account details, such as your name, date of birth, username, password, contact information and account preferences.
• Identity and verification information, including documents or information used to confirm your identity, age, location or eligibility to use the service.
• Payment and transaction records, such as deposits, withdrawals, payment method details, transaction history and information needed to investigate a payment issue.
• Gaming and account activity, including login information, selections, deposits, withdrawals, responsible gaming settings, communications and interactions with customer support.
• Technical information, such as your IP address, browser type, device details, operating system, language, time zone and general information about how you use the website.
• Cookie and similar technology information, including identifiers used to remember preferences, maintain sessions, measure website performance and help protect the service.

You should provide information that is accurate and current when you create or maintain an account. If requested information is not provided, Croco Casino may be unable to open an account, complete a verification check, process a transaction, respond fully to a request or provide particular services.

How information is used

Personal information is handled for purposes connected with operating the website and providing casino services. The main purposes may include creating and managing your account, providing requested features, recording activity, processing deposits and withdrawals, and responding to questions or support requests.

• To establish, verify and maintain your account.
• To confirm identity, age and other eligibility requirements where checks are required.
• To process payments, withdrawals, refunds or other account transactions.
• To detect, prevent and investigate fraud, money laundering, unauthorised access, collusion, abuse and other suspicious or unlawful activity.
• To protect the website, systems, players and the integrity of games and transactions.
• To provide customer support, resolve complaints and communicate about your account or requests.
• To send service messages, security notices and other information needed to administer your account.
• To understand website use, improve performance, troubleshoot faults and develop the service.
• To meet legal, regulatory, tax, accounting, record-keeping and other compliance obligations that apply to the service.
• To send marketing communications where permitted and where you have provided consent or another lawful basis applies.

Croco Casino may use information where it is needed to provide a service you have requested, to protect the service and its users, to meet an applicable obligation, or for another legitimate operational purpose. Where consent is used for a particular activity, you may be able to withdraw that consent as explained below. Withdrawing consent does not affect processing that has already taken place or processing that can continue on another lawful basis.

Sharing information

Information may be shared where reasonably necessary for the purposes described in this Policy. This may include sharing relevant information with payment providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support systems, professional advisers and other service providers that help operate the website. These parties should receive only information relevant to the service or task they provide and may be subject to confidentiality and security requirements.

Information may also be disclosed where required or permitted by applicable requirements, for example to respond to a valid legal request, protect the rights and safety of players or others, investigate suspected unlawful activity, enforce website terms, or support the security and integrity of the service. Croco Casino does not intend to sell personal information as a standalone product.

Cookies, security and retention

Cookies and similar technologies

Croco Casino may use cookies and similar technologies to keep you signed in, remember selected settings, support essential website functions, understand general usage and help identify unusual activity. Some cookies may be necessary for the website to work correctly, while others may support measurement, preferences or relevant communications.

You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block some or all future cookies, or receive a notice before a cookie is stored. If you disable essential cookies, some account or website features may not operate properly. Browser settings vary, so refer to your browser's own instructions for available controls.

Keeping information secure

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security procedures, monitoring, encryption or other safeguards appropriate to the type of information and the risks involved.

No website, online account or method of transmission can be guaranteed to be completely secure. You are responsible for keeping your login details confidential, using a secure device and notifying support promptly if you believe your account or credentials have been compromised. Croco Casino may contact you through account or support channels to verify a request before making changes or disclosing information.

How long information is kept

Personal information is generally kept for as long as it is needed for the purposes described in this Policy, to provide services, resolve disputes, maintain business and security records, or meet applicable obligations. When information is no longer required, it may be securely deleted, anonymised or placed beyond ordinary use.

Closing an account does not always mean that all information can be deleted immediately. Some account, identity, payment, transaction, security or compliance records must be kept for a period required by law or for other legitimate record-keeping purposes. Once the required period ends, information may be removed or anonymised in line with applicable procedures.

Your privacy choices and requests

Depending on the circumstances and applicable requirements, you may have rights relating to the personal information held about you. These rights are not absolute and may be subject to identity checks, legal exceptions, security needs, record-keeping duties or other valid reasons for retaining or using information.

• Access: ask for confirmation of whether personal information about you is held and request a copy or explanation of relevant information.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security, transaction or dispute purposes.
• Withdrawal of marketing consent: withdraw consent to marketing communications at any time where marketing is based on consent. You can also use an unsubscribe option included in a marketing message where one is provided.
• Information about processing: ask general questions about how your information is collected, used, shared or retained.

To exercise a data right or ask a privacy question, contact support@croco-casino.top. Please explain your request clearly and provide enough information for the relevant account or data to be located. For your protection, Croco Casino may ask for reasonable information to confirm your identity before completing a request.

A request will be considered and handled in accordance with applicable requirements. If a request cannot be completed in full, you may be told the general reason, such as a legal retention duty, security concern, protection of another person's information or the need to preserve records connected with a transaction or dispute. Marketing preferences can usually be changed without closing your account.

Changes to this Policy

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The latest version will be made available on the website. You should review this page from time to time so you remain informed about how information may be handled. If a change is significant, additional notice may be provided through an appropriate account or website channel.