Betting Rules

1. General betting conditions

By opening or using an account with Croco Casino, you agree to follow these betting rules, the website terms and conditions, the privacy policy, responsible gambling information and any rules displayed for a particular game, market or promotion. If there is an inconsistency between general information and a game-specific rule, the applicable specific rule will generally govern that game or wager.

You are responsible for reading the rules before placing a bet. Rules may explain how a game operates, which outcomes are available, how odds or returns are shown, when a wager is accepted, and how a result is settled. If you do not understand a rule, do not place the wager until you have obtained sufficient information to make an informed decision.

Access to gambling services is subject to applicable Australian laws, regulatory requirements and any location restrictions that apply to the service. You must only use the website where online gambling is permitted for you. Croco Casino may restrict access, refuse a wager or suspend an account where this is necessary to meet legal, security, compliance or responsible gambling obligations.

• You must use the website for lawful purposes and provide accurate information when requested.
• You must not use another person's account, payment method or identity.
• You must not attempt to manipulate a game, betting market, promotion or account system.
• You must not use automated tools, bots or software intended to interfere with the website or gain an unfair advantage.
• You must comply with any account, verification, deposit, withdrawal and responsible gambling requirements that apply to your use of the service.

2. Player eligibility and account responsibility

You must meet the minimum legal age and all other eligibility requirements that apply in your location before registering or betting. Croco Casino may request information or documents to verify your identity, age, location, source of funds or account details. Verification checks may be required before an account can be used fully or before certain transactions are processed.

Each player should maintain only an account permitted under the website terms. You are responsible for keeping login details confidential and for all activity carried out through your account, unless you have promptly reported unauthorised access. Do not share your password, authentication information or account access with another person.

You must check that your account details are correct and current. This includes your name, date of birth, contact information, payment details and any other information requested for verification. Providing false, incomplete or misleading information may result in a wager being refused, an account being restricted or other action being taken in accordance with the applicable terms.

You are responsible for deciding whether a wager is suitable for you and for setting limits that support your own financial wellbeing. Never bet with money needed for household expenses, bills, debts or other essential commitments. Gambling should be treated as entertainment, not as a way to earn income or recover losses.

3. Placing and accepting wagers

A wager is normally placed by selecting the relevant game, event, market or betting option, entering the amount and confirming the transaction through the website. Before confirming, check the selection, stake, displayed price or odds, potential return and any other information presented on screen. Once submitted, a wager may not be changed or cancelled unless the applicable game rules or website terms expressly allow it.

A wager is not accepted merely because you have selected an option or entered a stake. Acceptance occurs only when the website confirms that the wager has been received and accepted. A pending, declined, failed or interrupted transaction must not be treated as an accepted bet. Keep any confirmation or reference information available if you need to discuss a transaction.

Croco Casino may refuse, cancel, void or limit a wager where this is allowed by the relevant rules or required for legal, technical, security or operational reasons. This may include a duplicate wager, a wager affected by an obvious error, a technical failure, an account issue, a market or game being unavailable, or suspected misuse of the service. The treatment of the wager will depend on the rule that applies to the relevant product.

Displayed information and technical issues

Prices, odds, balances, game information and availability may change. You should rely on the information displayed at the time of confirmation rather than on an earlier screen, saved image or outside source. If a technical problem prevents a wager from being recorded correctly, the transaction history and relevant system records may be used to determine whether a wager was accepted.

• Check your internet connection and account balance before confirming a wager.
• Do not repeatedly submit a wager if the page appears delayed or unresponsive.
• Review your transaction history after placing a wager to confirm its status.
• Report any suspected error or unauthorised transaction as soon as possible through the available website support process.
• Do not assume that a wager was accepted unless the website provides an acceptance or confirmation record.

4. Results, settlement and corrections

Wagers are settled using the official result or outcome specified in the applicable game, event or market rules. Those rules may describe the source used for a result, the time at which a market is determined, the meaning of a winning or losing outcome, and how unsettled or interrupted games are handled. Always review the relevant rules before betting because settlement conditions can differ between products.

A wager may be settled as a win, loss, void, push, refund or another status where provided by the applicable rules. A displayed result may be corrected if it was based on incorrect information, a technical issue, an obvious error or a later correction from the official result source. If a correction affects your balance, the account may be adjusted in accordance with the relevant terms.

Any return shown on the website is subject to the rules applying to the wager and the accuracy of the information displayed. A balance or result shown in error does not necessarily create an entitlement to keep funds credited incorrectly. If you notice an unexpected balance change, duplicated credit, missing transaction or incorrect settlement, stop using the affected funds and report the issue through the website's available support channel.

Cancelled, postponed or interrupted events

Where an event, game or market is cancelled, postponed, abandoned or interrupted, the outcome will be determined under the specific rules for that product. Some wagers may remain valid if the relevant conditions have already been met, while others may be cancelled or returned. Do not rely on assumptions based on another betting product, as similar situations may be handled differently under different rules.

If you believe a wager has been settled incorrectly, review the applicable rules and your transaction history before raising the matter. Include enough information to identify the account and transaction, but do not send passwords or unnecessary sensitive information. A review may require checks of the wager record, game or event information, system logs and any applicable official result.

5. Responsible gambling and rule changes

Gambling should remain within your personal limits. Before you play, decide how much time and money you can afford to spend, and stop when that limit is reached. Avoid chasing losses, increasing stakes to recover money, borrowing to gamble or gambling when you are upset, tired or under the influence of alcohol or other substances.

• Set a budget and keep a record of your gambling activity.
• Take regular breaks and avoid gambling for longer than planned.
• Use available deposit, spending, session or other account controls where offered.
• Consider a time-out or self-exclusion if gambling no longer feels controlled or enjoyable.
• Seek independent gambling support if you are worried about your behaviour or its effect on others.

Croco Casino may apply additional checks, limits, restrictions or account actions to support legal and responsible gambling requirements. These measures may be applied where activity, account information or a player's circumstances indicate that further review is appropriate. You should not attempt to bypass a limit, restriction or self-exclusion by creating another account or using another person's details.

These betting rules may be updated when the website, products, legal requirements or operating procedures change. The current version published on the website applies to future use and future wagers from the time it becomes effective, unless a different rule is stated. It is your responsibility to review the latest version before placing a wager. If you do not agree with an updated rule, stop using the relevant betting service.

For questions about a wager, account restriction, settlement or the meaning of a game rule, use the support or complaints process made available on the website. Provide clear details of the issue and allow the operator to review the relevant records under the applicable terms and privacy requirements.